Shipping & Returns 

Current International Shipment Delays Due to COVID-19

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The USPS is currently experiencing shipment delays for international orders. Please make sure that your country is still receiving mail from the US prior to placing an order. Delays and suspensions change frequently; however, more information on such delays can be found here

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Despite countries explicitly affected in the USPS link above, there have been major delays in general with international mail movement and tracking updates. Please note this when placing an order during this time as we are not responsible for any delays or disruptions in shipping. Shipping costs  will not be refunded.

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When will my order ship?

Our current processing time can always be found in our announcement header at the top of all pages and in your order confirmation email. Typically our processing time is 7-10 business days; however, during sales it can be longer. 

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I think my package is lost, what are my options?

As shipping times can be unpredictable during these COVID times, we appreciate your patience with the United States Postal Service.​ Once the package is in the hands of USPS you must allow a full 30 days from the day of shipment to receive your order. Unfortunately, through experience with several customers, the shipping time can take up to 30 days. If shipment is beyond 30 days and has still  not arrived, please email: projectjpco@gmail.com to remedy the issue.